Roofing Code of Conduct and Competency Standards
WE WILL GIVE YOU ALL THE INFORMATION YOU NEED TO MAKE AN INFORMED ROOFING DECISION. We will recommend only those products and designs that are functionally and economically sound and that meet or exceed all building and safety standards. We will supply facts and evidence, not just slogans and generalities.
WE WILL NOT USE OR CONDONE ANY HIGH PRESSURE OR MIS-LEADING SALES TACTICS. We will be factually accurate in any product description, performance specifications and cost analysis. We will avoid all practices that tend to mislead or deceive you with respect to competitive pricing, warranties, completion certificates, lien wavers or insurance.
WE WILL TREAT YOU WITH THE SAME RESPECT AND HONESTY WE EXPECT WHEN WE BUY A PRODUCT OR SERVICE. We will respect our customers, their homes and property. We will clean the job site daily. There will be no foul language, loud music, alcohol or drugs on the job site.
OUR CONTRACTS AND WARRANTIES ARE FAIR AND UNDERSTANDABLE. Starting with our estimate, we will clearly spell out our contractual obligations, which are mutually beneficial. Our warranty terms and information about the quality, expected longevity of the products and our services are specific.
WE WILL HONOR ALL OUR CONTRACTUAL OBLIGATIONS. We will fulfill all of our contractual obligations in a prompt manner. Such obligations will remain in force until or unless they are changed or dissolved by mutual consent of all concerned parties.
WE WILL DEMONSTRATE COMPETENCY THROUGHOUT OUR COMPANY. We hire only highly experienced, dedicated individuals. Our Supervisors are fully qualified building, roofing and contracting professionals. We use only sub-contractors who have a proven record of competency and integrity. Our staff and sub-contractors have all agreed to comply with our rules of professional conduct.
WE WILL COMPLY WITH ALL LOCAL BUILDING CODES. To protect you, we will get the required building permits before work begins and arrange for all inspections before the final bill.
WE WILL RESPOND TO ALL CUSTOMER COMPLAINTS AND CONCERNS. We will give you Michael Thompson’s cell phone number to use as needed. We ask you to share any concerns with us first, and if a timely and mutual resolution cannot be found, we will join with you to ask the county or state consumer affairs department to intervene and help us develop a fair resolution.